Swedish-speaking Customer Support Analyst in Fintech in Sofia, Bulgaria

Job Description

Do you want to take the next step in your career and work in the fast-growing fintech sector? Our client is looking for Danish-speaking Customer Support Analysts to join their team in Sofia, Bulgaria!

Join our client and assist users with money transfer transactions across various channels. With paid training, a relocation package, and over 50 employee benefits, this is your opportunity to grow in a stable and international work environment.

About the company
Our client is a global technology and services leader helping top brands grow through digital solutions and customer experience innovation, specializing in digital content, performance analytics, and customer support across 70+ countries. With advanced tools, training, and career opportunities, it fosters innovation and inclusivity to create transformative business experiences.

What will you do?

• Provide timely and accurate responses to customer inquiries
• Assist clients with money transfer transactions or escalate to appropriate units
• Communicate via phone, email, and chat to support users
• Understand and assess customers’ needs to ensure satisfaction

Candidate profile

• Fluent in Swedish and English (C1/B2 level)
• Strong communication skills
• Eager to work in a customer-facing role
• Experience in customer support is a plus but not required
• Quick learner and team-oriented mindset

Employer offers

• Fully paid training
• Financial relocation support (transport, hotel stay, rent assistance)
• Stable job and career development opportunities
• Attractive salary package
• Additional health insurance
• Access to 50+ employee benefits and services
• Supportive international working environment
• Ongoing learning and growth
• Employee referral bonuses

About Sofia
Sofia offers a rich mix of cultural heritage and modern amenities. As Bulgaria’s capital, it features a low cost of living, efficient infrastructure, and a vibrant lifestyle. Nestled between mountains and historic landmarks, it’s the perfect place to grow your career while enjoying a balanced quality of life.

Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic-speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 5,400 candidates secure their dream jobs.