Business Analyst

The Company

Gentrack provides leading utilities across the world with innovative cleantech solutions. The global pace of change is accelerating, and utilities need to rebuild for a more sustainable future.  Working with some of the world’s biggest energy and water companies, as well as innovative challenger brands, we are helping companies reshape what it means to be a utilities business. We are driven by our passion to create positive impact. That is why utilities rely on us to drive innovation, deliver great customer experiences, and secure profits. Together, we are renewing utilities.

Our Values and Culture

Colleagues at Gentrack are one big team, working together to drive efficiency in two of the planet’s most precious resources, energy, and water. We are passionate people who want to drive change through technology and believe in making a difference. Our values drive decisions and how we interact and communicate with customers, partners, shareholders, and each other. Our core values are:

Ø Respect for the planet

Ø Respect for our customers and

Ø Respect for each other

Gentrackers are a group of smart thinkers and dedicated doers.  We are a diverse team who love our work and the people we work with and who collaborate and inspire each other to deliver creative solutions that make our customers successful. We are a team that shares knowledge, asks questions, raises the bar, and are expert advisers. At Gentrack we care about doing honest business that is good for not just customers but families, communities, and ultimately the planet. Gentrackers continuously look for a better way and drive quality into everything they do.

This is a truly exciting time to join Gentrack with a clear growth strategy and a world class leadership team working to fulfil Gentrack’s global aspirations by having the most talented people, an inspiring culture, and a technology first, people centric business.

The Opportunity

The Business Analyst plays a pivotal role in proactively monitoring changes within the energy industry and evaluating their impact on Gentrack's core products and overall business deliverables. As a subject matter expert, the role involves close collaboration with Product and Engineering Delivery Teams to seamlessly integrate insights into industry shifts into ongoing product development.

A profound understanding of the energy sector, regulatory frameworks, and market trends is essential for this position. Effective communication skills are a must for articulating the implications of impending changes on Gentrack's products and business. Beyond analysis, the role encompasses identifying opportunities for proactive product development in response to emerging industry trends and challenges. In essence, the Business Analyst is instrumental in aligning Gentrack with the dynamic landscape of the evolving energy industry.

The Specifics  

• Cultivate a comprehensive understanding of potential impacts of industry changes on Gentrack’s core products and services.
• Identify and communicate potential opportunities for new product innovations to key stakeholders.
• Stay informed about industry trends, competitor products, and emerging technologies to provide insights into potential opportunities or challenges that could impact Gentrack software products.
• Provide support to Product Owners, Product Managers, and Delivery teams in prioritizing and constructing solutions aligned with industry changes.
• Provide strategic input into product direction regarding compatibility with upcoming industry changes.
• Gather and analyse customer feedback on existing software products to identify areas for improvement and inform future development efforts which are aligned with industry and market changes.
• Evaluate the scalability of software solutions to ensure they can accommodate growth and increased usage without compromising performance.
• Work closely with customer support teams to understand and address reported issues, facilitating a feedback loop for continuous improvement.
• Work within Agile frameworks (such as Scrum or Kanban), participating in sprint planning, backlog grooming, and other Agile ceremonies to facilitate iterative and incremental development.
• Explore the detail of complex changes and translate them into digestible and easy to understand material for technical and non-technical teams.

What we're looking for (you don’t need to be a guru at all, we’re looking forward to coaching and collaborating with you):

•  A bachelor’s or master’s degree in IT, business analytics or similar.
• 5+ years’ experience in software development and clear interest in technology.
• Demonstrable knowledge and experience in the industry, ideally gained from working with a utilities provider, consultancy, or government body.
• Commercial acumen and understanding of key drivers behind a B2B software business.
• Exceptional communication skills with the ability to engage with both technical and non-technical audiences.
• Proven ability to understand and communicate technical and business concepts.
  

What we offer in return:

• Personal growth – in leadership, commercial acumen and technical excellence
• To be part of a global, winning high growth organization – with a career path to match
• A vibrant, culture full of people passionate about transformation and making a difference -with a one team, collaborative ethos.
• A competitive reward package that truly awards our top talent
• A chance to make a true impact on society and the planet.

Gentrack want to work with the best people, no matter their background. So, if you are passionate about learning new things and keen to join the mission, you will fit right in.