Russian Speaking Customer Service Agent Sofia, Bulgaria - Fully Paid Relocation

Mercier Consultancy is thrilled to offer a fantastic opportunity for a Russian Speaking Customer Service Agent to join our dynamic team in Sofia, Bulgaria! This role comes with fully paid relocation, allowing you to immerse yourself in a new culture while providing exceptional support to our Russian-speaking clients. In this position, you will handle customer inquiries, resolve issues, and ensure a high level of satisfaction. If you are passionate about customer service and ready for an exciting adventure, we would love to hear from you!

Key Responsibilities

• Assist Russian-speaking customers via phone, email, and chat, responding to inquiries and providing accurate information about our services.
• Resolve customer complaints and issues efficiently, aiming for a positive resolution.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to enhance service quality and improve customer experience.
• Stay informed about our products and services to deliver knowledgeable support.
• Gather and analyze customer feedback to suggest improvements.
• Participate in training sessions to continuously develop your skills and expertise.

• Fluency in Russian and English, both spoken and written.
• Experience in customer service is preferred; a passion for helping customers is a must!
• Excellent communication skills with a friendly, empathetic attitude.
• Ability to handle multiple inquiries and manage challenging situations with ease.
• Familiarity with customer service software and technology tools is a plus.
• A positive mindset and willingness to learn and adapt.
• Open to relocating and experiencing a new culture in Sofia, Bulgaria.

• Competitive Monthly Salary
• Monthly Performance Bonus
• Additional Financial Bonus
• Health Insurance
• Fully Paid Training
• Fully Paid Relocation Package
• And Much More...