German Speaking Customer Support for Ride-Sharing App Department

Mercier Consultancy Bulgaria is seeking a German Speaking Customer Support Agent to join our Ride-Sharing App Department. In this dynamic role, you will be the first point of contact for our riders and drivers, providing exceptional support and assistance regarding our ride-sharing services. Your fluency in German will be crucial in addressing inquiries, resolving issues, and ensuring a smooth user experience. If you are enthusiastic about technology and transport solutions and have a commitment to customer service, we would be excited to have you on our team!

Responsibilities

• Respond to customer inquiries via phone, email, and chat in German regarding ride-sharing services.
• Assist users with account setup, trip inquiries, and payment-related questions.
• Resolve issues related to ride experiences, driver interactions, and app features.
• Document customer interactions and feedback accurately for ongoing improvement.
• Collaborate with the operations team to address and escalate complex issues.
• Stay informed about app updates, promotions, and service changes to provide relevant assistance.
• Promote a positive user experience through proactive communication and support.

• Fluency in German and English, both written and spoken, is required.
• Previous experience in customer support, particularly in the transportation or app services, is a plus.
• Strong communication skills with a customer-centric attitude.
• Ability to manage multiple inquiries efficiently in a fast-paced environment.
• Familiarity with customer service software and mobile applications.
• Team player with a positive attitude and a problem-solving mindset.
• Willingness to work flexible shifts, including evenings and weekends, as necessary.

We offer

• A bright and modern office in the beautiful Sofia
• Relocation package including flight and hotel
• Life insurance
• Career development opportunities within the company, including raise (become senior agent, quality evaluator, team leader, or trainer)
• Discount card
• Performance bonus
• Exciting company events; recognition initiatives, team building, monthly fruit days, breakfast, free massages and more