German Speaking Customer Support for Food Delivery Service Department

Mercier Consultancy Bulgaria is seeking a German Speaking Customer Support Agent to join our Food Delivery Service Department. In this vital role, you will assist our customers with inquiries related to our food delivery services, ensuring they receive exceptional support and guidance. Your fluency in German will be crucial in addressing customer needs and enhancing their overall experience. If you are passionate about food and customer service, we invite you to apply to join our dedicated team in delivering top-notch service.

Responsibilities

• Respond to customer inquiries promptly via phone, email, and chat in German regarding our food delivery services.
• Assist customers with order placements, tracking deliveries, and addressing concerns.
• Provide information about menu options, special offers, and delivery times.
• Document customer interactions accurately to facilitate service improvements.
• Collaborate with delivery teams to ensure customer satisfaction throughout the delivery process.
• Stay informed about food safety regulations and delivery protocols.
• Gather feedback from customers to enhance service offerings and operations.

• Fluency in German and English, both written and spoken, is required.
• Experience in customer support, particularly in food service or delivery, is preferred.
• Strong communication skills with a positive attitude towards customer service.
• Able to handle customer complaints and concerns with professionalism.
• Proficiency in using customer support software and delivery platforms.
• Team-oriented with the ability to thrive in a fast-paced environment.
• Willingness to work flexible hours, including evenings and weekends as required.

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package
5. Health Insurance
6. Private Health Insurance
7. And Much More...