German-speaking Customer Support Agent (Betting app) to Sofia, Bulgaria
WorldwidersJob Description
Customer Care Assistant with German
Yes, our client is growing, and is looking for new talents to join their team!
Our client aims to leverage cutting-edge technology, providing the best experience to their millions of customers who trust them for their entertainment.
Your typical day:
As a representative of the brand, you will be expected to deliver high-quality customer service mainly by inbound calls, live chat, email and social media.
It is all about communication:
The Customer Care department suggests the primary touchpoint for the customers who want to communicate with our client. As a Customer Support assistant, you will be responsible for handling all communications and assisting the customers with inquiries and issues they may face.
Our client's Customer Care team is the front line of our services and one of theri greatest strengths. If you want to join their #oneteam this is what you should know about the role.
What you need to have is:
- Fluency in German, both written and verbal
- Good command of English, both written and verbal
- Excellent communication skills
- Interest in sports
- Work experience in a customer service center is an advantage, but not a requirement
- Good typing and computer skills (MS Office applications)
- Be organized, decision-making and analytical skills
- Team player with a great attitude
- High school education
What can you expect from our client:
- Full-time role with working hours Monday – Sunday, flexible shifts from 10am to 2 am
- Convenient office location, close to bus stations and the metro
- Comprehensive initial training and onboarding (fully paid by us)
- Continuous training and upskilling programs
- Professional Development and Career Navigation programs to map out the steps in your desired development
- Health and Wellbeing initiatives
- Relocation support if needed (accommodation and travel expenses)
- Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more!
Are you ready for a new position in beautiful Bulgaria? Apply today, and we'll help you further in the process!
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