Dutch Speaking Customer Support for Food Delivery Service Department

Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Support Representative in our Food Delivery Service Department! In this vital role, you will provide outstanding support to our Dutch-speaking clients, assisting them with their food delivery inquiries and ensuring a smooth and enjoyable experience. Your communication skills will be essential in helping us maintain our high standard of customer satisfaction.

This position is ideal for individuals who thrive in fast-paced environments and are passionate about delivering excellent service. Join our dedicated team and help us connect customers with their favorite meals!

Responsibilities

• Respond to customer inquiries in Dutch via phone, email, and chat
• Assist clients with questions regarding food delivery services, orders, and tracking
• Accurately document customer interactions and solutions in our CRM system
• Collaborate with delivery teams and internal departments to resolve issues
• Provide customers with detailed information about menu options and promotions
• Collect and analyze customer feedback to improve service levels
• Participate in training sessions to stay updated on service changes

• Fluency in Dutch and English, both written and verbal
• Previous experience in customer support, particularly within the food delivery or hospitality sectors
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A customer-first attitude and a proactive approach
• Ability to handle multiple inquiries effectively in a fast-paced setting
• Familiarity with customer support tools and systems

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Relocation Package ( Flight, Transfer and Hotel )

Health Insurance

Private Health Insurance

Support In Finding Accommodation After Hotel

Fully Paid Training

And More...