Dutch-speaking Customer Care Agent l Sofia, Bulgaria

Mercier Consultancy Europe is excited to offer a fantastic opportunity for a Dutch-speaking Customer Care Agent to join our dynamic team in Sofia, Bulgaria! In this role, you will be responsible for delivering exceptional customer support and assistance to our Dutch-speaking clients. Your primary focus will be on addressing inquiries, resolving issues, and enhancing customer satisfaction within our e-commerce environment. If you are passionate about providing outstanding service and have a command of the Dutch language, we invite you to apply!

Key Responsibilities

• Provide support to Dutch-speaking customers through various channels including phone, email, and chat.
• Manage customer inquiries related to orders, product information, and account assistance with professionalism.
• Document customer interactions in our CRM system to track inquiries and resolutions effectively.
• Collaborate with team members to resolve complex issues and improve service delivery.
• Stay up-to-date on product knowledge and company policies to provide accurate and helpful information.
• Gather customer feedback and insights to identify areas for service improvement.
• Engage in training and development opportunities to enhance both personal and team performance.

• Fluency in Dutch and English is essential; knowledge of any additional languages is a plus.
• Experience in customer service or similar roles is preferred.
• Strong communication skills and a customer-oriented mindset.
• Ability to troubleshoot and resolve customer issues effectively.
• Familiarity with CRM software and online customer support tools is an advantage.
• A proactive team player with the ability to work independently.
• Willingness to work flexible hours, including evenings and weekends if necessary.
• A positive attitude and a genuine passion for helping customers succeed.

• Competitive Monthly Salary
• Monthly Performance Bonus
• Additional Financial Bonus
• Health Insurance
• Fully Paid Training
• Fully Paid Relocation Package
• And Much More...