Compliance Agent with German and English Language

Plus500 is looking for a Plus500 Compliance Agent with German and English Language to join us. 

Plus500 is a global fintech firm providing online trading services in contracts for difference, share dealing, futures trading, and options on futures. The company has subsidiaries in the UK, Cyprus, Australia, Israel, Seychelles, Singapore, Bulgaria, Estonia, the United States, and Japan. Plus500 Bulgaria is an integral part of the Plus500 global family and is considered the group's operations center.

Our Sofia office in the modern Capital Fort Building houses over 200 talented and passionate team members. We pride ourselves on providing one of the best office environments in Bulgaria, fostering a cozy, friendly, and supportive yet professional and stimulating international atmosphere.

What We’re Looking For:

We are looking for a Compliance Agent to join our Compliance team to guide and assist our clients with German & English languages, handling inbound and outbound communication for special projects and tasks. The right candidate for this role would be a customer satisfaction-oriented person, who understands the client’s needs and is ready to engage, listen, and act quickly to handle any situation.

Job Responsibilities:

• Validating client’s information with a back-office system 
• Supporting customers through various channels, especially outbound calls and email
• Analyzing and resolving customer queries
• Presenting products and services in a professional way
• Following strict compliance and regulation rules
• Identifying and assessing customer needs

Our Recruitment Process:

• CV Screening: We’ll review your resume to ensure it meets our job requirements.
• Phone Conversation: If selected, you’ll have a friendly 15-minute call to discuss the role, shifts, your motivation, salary expectations, and availability.
• Online Interview and Assignment: A 50-60 minute Zoom call with the Team Leader and Manager interview and a critical thinking live test. Don’t worry, no preparation is needed for the test.
• On-site Meeting: The final step is an on-site meeting in our Sofia office with the Head of Client Verification.

Join us and become a part of a vibrant team where your skills and passion can make a real impact!

How to Apply:

If you’re ready to take the next step in your career, we’d love to hear from you. Apply now and let's embark on this exciting journey together!

• Fluency in the German & English languages;
• Proven experience in assisting clients via phone calls.
• Excellent communication skills and positive attitude;
• Excellent computer literacy;
• Strong attention to detail & logical thinking
• Experience in sales will be considered as an advantage.
• Experience in a customer support environment will be considered as an advantage.