Airline Customer Support Specialist with English

Company Description

Join Sutherland Bulgaria and Represent a Leading Airline!

Are you passionate about travel and aviation? Do you enjoy helping people and solving problems?
Sutherland is looking for Customer Support Specialists to join our remote team and support one of the world’s top airlines.

This is a great opportunity to work from home, use your English skills daily, and grow your career in the airline and hospitality industry.

Job Description

• Assist passengers primarily via chat and occasionally via phone
• Manage flight bookings, changes, and cancellations
• Provide information on flight schedules, pricing, and services
• Handle customer queries with empathy and professionalism
• Use ticketing systems and internal tools effectively

Qualifications

• Fluent English (B2 level or higher)
• Excellent communication and problem-solving skills
• Previous experience with airline reservation software is an advantage
• Strong attention to detail and customer care orientation
• Ability to work remotely and independently
• Flexibility to work on day/late/night shifts
• Flexibility to work in a dynamic, multicultural environment

Additional Information

What We Offer:

• Fully remote position (equipment provided)
• Long-term contract with stability
• 21 paid vacation days
• Health and life insurance
• Food vouchers & travel allowance
• Full-time position with flexible shifts: day, late, and night shifts
• Ongoing training and career growth opportunities
• Friendly, supportive team and employee recognition programs

Apply now if you're based in Bulgaria, speak English fluently, and want to take off with a career in customer support for the airline industry!